I first reported this problem in April 2011 here:
http://www.emeditor.com/modules/newbb/viewtopic.php?forum=5&post_id=5626&topic_id=1739#forumpost5626

I'm sorry to say nothing has changed since then. After upgrading to the latest version, EmEditor still always crashes:

1) After clicking Macros -> Customize -> Edit
2) After clicking Macros -> Select and selecting a macro that is not yet displayed on the macro toolbar.

I have created screencasts of the steps to reproduce each type of crash:

(crash type 1)
http://www.tranglos.com/media/embug01.wmv

(crash type 2)
http://www.tranglos.com/media/embug02.wmv

This is really annoying, since I can no longer edit macros in EmEditor. Please fix this issue! (It may be related to the macro toolbar.)

Thank you, and very best regards,
Marek

I cannot recreate "Crash type 1". It opens up the Macro in EmEditor, as usual.

Trying to recreate "Crash type 2" also failed to crash EE, but didn't do anything either. The macro didn't seem to actually run.

I am using EmEditor Professional (32-bit) Version 11.0.3 on a Hebrew enabled XP box, OS Version 5.1.2600 Service Pack 3 with all windows updates successfully installed.

Meir

2 tranglos
I cannot confirm both crashes on EE 10.06 -> 11.03 x64, Vista X64.
Did you try to google for "Stackhash APPCRASH"? It seems like your problem isn't EmEditor issue.

2 mguttman Quote:This is normal, because the "Select..." command just "Sets the opened file as the current macro" (from the manual). This command should not run a macro.

Well, if EmEditor crashes, it is an EmEditor problem :)

(I guess it could be a plugin problem, too, but I am only using the plugins installed by default with EmEditor.)

APPCRASH is just Microsoft's code word, it doesn't mean anything very specific. There is a very specific code: 005, which in Windows is "access denied". It could be that an unhandled exception caused by this error is crashing EmEditor. Whatever the reason, it does look like an uncaught exception in EmEditor code.

Meanwhile, I have discovered yet another reliable method to crash EmEditor:

Right-click empty space in the menu bar -> click "Customize menus". When the dialog box shows up, click OK. Crash!

This is the latest version of EmEditor on Win7 32-bit, the system is running smoothly otherwise.

Quote: Not at all! Kidding?:)

Quote:Of course, I know it, but what about "stackhash"?

Quote:I cannot confirm it as well! No crash!

Quote:Me too currently not using third-party plugins.
And I cannot remember EmEditor crashes since v.7.x.

Hello tranglos,

Both failures on your videos were in the "stackhash_0a9e" module, and since I can't reproduce your issues, I don't believe they are related to EmEditor. I can't reproduce your menu bar crash, either. You might want to google for "stackhash", and you will find many similar cases, which might be helpful. Please update all your graphics/audio drivers, and make sure you have applied all Windows updates. You might want to run a memory test program and check hard drives. You might want to turn off DEP for EmEditor.exe and see if that remedies the issue.

Thanks

----------------
Yutaka Emura
Developer of EmEditor
http://www.emeditor.com/

Hi Yutaka,

I am sorry but I cannot debug your product for you. If you googled "stackhash", you would find out that there is never a module by that name: the identifier means that the module is unknown, so the OS provides a hash of the stack instead, which only serves to identify the particular crash (distinguish it from other crashes). Here's a brief description from a Microsoft technician (first answer below the OP):

http://social.msdn.microsoft.com/Forums/en/isv/thread/cc5ff3a6-c6d6-4965-a776-8e72875f162f

I have found out that if I run EmEditor as administrator (with the UAC prompt), then the crashes do not happen. What this suggests to me is that there is indeed a permissions problem somewhere. When EmEitor runs as administrator, the permissions problem does not occur, hence no crash. Again, exception 5 is "access denied", and I would think this is a better indication of why EmEditor crashes than the meaningless "stackhash".

If I can provide you with any more information to debug this issue, please let me know. These crashes have been happening consistently since the beginning of 2011, so at least since version 10 was released.

(Yes, I have all the latest drivers and updates installed. No other app on my system exhibits any similar problems; that includes Office 2007, versions of Delphi from 6 to XE, a couple of recent games and several other text editors.)

Webern,

I will not entertain your flippant remarks, you're wasting time. I will just say that the fact that something works on your system does not negate the fact that it doesn't on mine.

I am however somewhat surprised that the author of EmEditor seems to follow the "works for me" approach to debugging, too.

Hello tranglos,

I am sincerely sorry for my inappropriate response.

All I need is the call stack information when the crash happens. If you can somehow retrieve the call stack information, please send it to me.

I am also working with Microsoft to receive the crash information so this process becomes automatic. I will let you know as soon as this system becomes available.

Thank you,

----------------
Yutaka Emura
Developer of EmEditor
http://www.emeditor.com/