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Where is the Help Text? | Register To Post |
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| hwfa | Posted on: 12/15/2008 6:22 am |
Just popping in   Joined: 8/20/2008 From: Posts: 8 |
Where is the Help Text? I'm using the free EmEditor 6.00.4 on Win XP Pro SP3. Sometimes, when I click Help and choose a topic I get the Help text. Other times I get an error message:
==== begin error message === This program cannot display the webpage Most likely causes: You are not connected to the Internet. The website is encountering problems. There might be a typing error in the address. What you can try: Check your Internet connection. Try visiting another website to make sure you are connected. Retype the address. Go back to the previous page. === end error message ==== I always get the same result for the same topic; in other words Help is always available for some topics and never available for others. Whay is happening, please? |
| Yutaka | Posted on: 12/15/2008 8:49 am |
Webmaster   Joined: 9/28/2006 From: Redmond Posts: 2397 |
Re: Where is the Help Text? Quote:
EmEditor Free is not supported but I will answer to this question because this is a common question. In Explorer of Windows, if you display the Properties of the Help file (emeditor.chm) in the EmEditor installed folder, you should see Unclock button. Press this button.
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| hwfa | Posted on: 12/15/2008 9:29 am |
Just popping in Joined: 8/20/2008 From: Posts: 8 |
Re: Where is the Help Text? Errm. No. On Windows XP there is no "Unlock" button in the Properties of any file.
Please ... |
| Yutaka | Posted on: 12/15/2008 9:44 am |
Webmaster Joined: 9/28/2006 From: Redmond Posts: 2397 |
Re: Where is the Help Text? Quote:
I saw "Unblock" button on Windows XP, but it may not be the reason in your case. I don't know why you have this issue. This issue is common if you download the program or Help file from Internet or Email. If you have not tried yet, please install using the original installer downloaded from trusted sites. I also recommend you to try the latest version of EmEditor Professional (currently version 8) since it has so many new features and it runs much faster than previous versions.
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| hwfa | Posted on: 12/15/2008 3:29 pm |
Just popping in Joined: 8/20/2008 From: Posts: 8 |
Re: Where is the Help Text? Errm.
1. Windows doesn't have an Unlock or Unblock or Unclock button. Never has had. 1a. Some of the Help is available. Some isn't. This clearly has nothing to do with the .chm file being locked or blocked or ... 2. I did download EmEditor free from a reputable site: www.download.com Please ... |
| Yutaka | Posted on: 12/15/2008 3:46 pm |
Webmaster Joined: 9/28/2006 From: Redmond Posts: 2397 |
Re: Where is the Help Text? Quote:
OK. Which topics did you click on when you see the error message? It might be simply because the link is broken.
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| hwfa | Posted on: 12/15/2008 3:59 pm |
Just popping in Joined: 8/20/2008 From: Posts: 8 |
Re: Where is the Help Text? Just a few examples:
1. In the Help's Index enter "Associate" (without the quotes). Then double click on "associate" or "Associate with EmEditor". Then select one of the entries and click "Display". The error message is displayed. 2. Enter Auto Save into the Index Search box. Then double click "auto save" or "Auto Save". Same error message. 3. Enter "Backup". Double click "Backup". Help text is displayed with *no* error. Obviously I haven't been all the way through the Help topics but it seems the error arises at random - at least I can't see a pattern but I guesstimate that *approximately* 50% of the topics generate the error. |
| Yutaka | Posted on: 12/15/2008 7:56 pm |
Webmaster Joined: 9/28/2006 From: Redmond Posts: 2397 |
Re: Where is the Help Text? Quote:
I am sure these topics don't exist in the EmEditor Free Help because these features aren't available in EmEditor Free. Please download and use EmEditor Professional to use these features. Thank you for clarifying thse issues.
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| hwfa | Posted on: 12/16/2008 10:40 am |
Just popping in Joined: 8/20/2008 From: Posts: 8 |
Re: Where is the Help Text? Thank you, I'll think about it. $40 for a text editor in these straitened times ...
Perhaps it would be an idea if the program gave a more informative error message. |
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