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How can I create a Dr. Watson log?

How can I create a Dr. Watson log?
Note: The following article does not apply to Windows Vista. Windows Vista does not include Dr. Watson. To create a Dr. Watson log: 1. If an application error (crash) occurs inside a plug-in, the following dialog box appears: "An application error has occurred in the plug-in..." Press Cancel. 2. If an application error occurs in the EmEditor core, the following dialog box appears: "An application error occured in EmEditor. EmEditor will try to save current documents." Press Cancel. Then the following system dialog appears: EmEditor has encountered a problem and needs to close. We are sorry for the inconvenience. If you see "Debug" button in the dialog, please "Debug". If the "Debug" button is not available, press "Don't Send" button. The Dr. Watson log will be usually written into the following location: C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\drwtsn32.log 3. If no log is written, open Registry Editor (regedit.exe), and check the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AeDebug There should be no problem if the value of "Debugger" is Debugger = drwtsn32 -p %ld -e %ld -g If the value of "Auto" is: Auto = 1 the Debug button will not appear in the previous dialog box, and the log will be automatically captured. If this value is 0, the Debug button will appear, and the Debug button will need to be pressed before the log is captured. If you experience an application error in EmEditor, you might need to send the Dr. Watson log (compressed to a Zip archive) to tech@emurasoft.com as an attachment with the detail information including EmEditor edition and version number, OS version, and procedure to reproduce your issue. Back to Top

How can I create a Dr. Watson log?

Note: The following article does not apply to Windows Vista. Windows Vista does not include Dr. Watson.

To create a Dr. Watson log:

1. If an application error (crash) occurs inside a plug-in, the following dialog box appears:

"An application error has occurred in the plug-in..."

Press Cancel.

2. If an application error occurs in the EmEditor core, the following dialog box appears:

"An application error occured in EmEditor. EmEditor will try to save current documents."

Press Cancel. Then the following system dialog appears:

EmEditor has encountered a problem and needs to close. We are sorry for the inconvenience.

If you see "Debug" button in the dialog, please "Debug". If the "Debug" button is not available, press "Don't Send" button. The Dr. Watson log will be usually written into the following location:

C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\drwtsn32.log

3. If no log is written, open Registry Editor (regedit.exe), and check the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AeDebug

There should be no problem if the value of "Debugger" is

Debugger = drwtsn32 -p %ld -e %ld -g

If the value of "Auto" is:

Auto = 1

the Debug button will not appear in the previous dialog box, and the log will be automatically captured. If this value is 0, the Debug button will appear, and the Debug button will need to be pressed before the log is captured.

If you experience an application error in EmEditor, you might need to send the Dr. Watson log (compressed to a Zip archive) to tech@emurasoft.com as an attachment with the detail information including EmEditor edition and version number, OS version, and procedure to reproduce your issue.

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