We recently receive many questions regarding update failures of EmEditor after upgrading to Windows 10.
If you get the following dialog box while trying to update EmEditor:
“The feature you are trying to use is on a CD-ROM or other removal disk that is not available. Insert the ‘EmEditor Professional (…)’ disk and click OK.”
First, locate the installer of the previous version. The previous versions of EmEditor can be found in one of the C:\ProgramData\Emurasoft\EmEditor\updates\update… folders.
Extract the installer with the “/extract” option. For example, if the installer is “emed64_14.3.1.exe”, you would run Command Prompt, and type:
This will create a sub folder with file contents. Inside the folder, you will find a file with the file extension “.msi”, in this case “emed64_14.3.1.msi“.
When you uninstall, if you see the above dialog box, click the Browse button, and specify the above .msi file. Continue the process, and you should be able to uninstall the previous version.
Thank you for using EmEditor!