Viewing 6 posts - 1 through 6 (of 6 total)
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  • #10569

    mcdgfd
    Participant

    I really like some of the new features of version 12, and I’ve been a happy EmEditor user since version 3. It’s crashed without a word probably 7 or 8 times today – I’ve hardly known EmEditor crash ever. I tend to have Outline and Projects plugins active, and it seems to be when saving, although I have had it when just pasting text. Sometimes it recovers an old workspace, and sometimes doesn’t. I have ‘Save workspace automatically ticked’.

    I’m running 32 bit XP 12.0.0. What other useful information could I give you to see if we can unearth the problem?

    Joseph

    #10570

    Yutaka Emura
    Keymaster

    Hello,

    Since you are using Windows XP, you can get Dr. Watson log and send it to me. To get Dr. Watson log, please see:

    http://www.emeditor.com/modules/xoopsfaq/index.php?cat_id=13#q93

    You can zip the log, and send it to me as an attachment ( tech@emurasoft.com ).

    Those who use Windows Vista and later, EmEditor v12 now leaves crash report files at C:ProgramDataEmurasoftEmEditorError .

    However, Dr. Watson log has more detail information than my crash reports, so I prefer Dr. Watson log if you run on Windows XP.

    This issue is very important, and I really want to fix this bug. I am looking forward to your email.

    Thank you!

    #10572

    mcdgfd
    Participant

    Hi Yutaka

    Sorry I didn’t get back to you sooner – I’d set to get notifications, but they weren’t set to go to my email address. It happened just now when I was double-clicking on a tab to send it to a new window, but I hadn’t read this post until then.

    Next time it happens, I will absolutely send you a dr watson log file.

    Thanks for speedy response.

    Joseph

    #10573

    Yutaka Emura
    Keymaster

    Hello mcdgfd,

    Dr. Watson log should be left on your system and it won’t be erased automatically. The log file should be

    C:Documents and SettingsAll UsersApplication DataMicrosoftDr Watsondrwtsn32.log

    If you find this file, please send it now.

    If you don’t find this file, you might need to fine-tune the settings according to this FAQ before you encounter another crash:

    http://www.emeditor.com/modules/xoopsfaq/index.php?cat_id=13#q93

    I am looking forward to your information.

    Thank you!

    #10574

    Yutaka Emura
    Keymaster

    Hello mcdgfd,

    Thank you for all the information you have sent me! That was very helpful.

    As I emailed, I believe I found the bug. Please try clearing the “Save Cursor Position and Bookmarks” check box on the File tab of the Customise (or Customize) dialog box (on the Tools menu > Cutomise (or Customize)).

    When this is checked, there is a bug when saving bookmarks even though there is no bookmark set.

    Please let me know if this eliminates crashes.

    Thank you!

    #10576

    mcdgfd
    Participant

    Thank you. I have now done that and will monitor over the next couple of weeks and let you know how I get on. What amazing technical support and customer service!

    Joseph

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